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    • They got out of Afghanistan, but now refugees are stuck living in Canadian hotels

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    After a desperate dash for freedom last August, refugee families from Afghanistan who are still being shuffled from hotel to hotel right here in Canada feel like they are caught in some kind of purgatory.

    For 10 months, Nelofar, her siblings and parents have lived in a hotel room. No school, no government benefits and no clear understanding why they鈥檝e been left in limbo.

    鈥淚t鈥檚 literally like a prison right now here,鈥 Nelofar, who asked CTV not to use her last name, told CTV National News.

    They fled Afghanistan in late August after the Taliban took over, hoping that in Canada, they would be safe and 鈥渉ave better lives,鈥 she said.

    But even though they made it to Canada, that dream hasn鈥檛 come true yet.

    鈥淚t鈥檚 been very tough, unfortunately. Ever since we have come here, things have been really difficult,鈥 she said.

    鈥淭he fact we want to work, we want to go to school, have a normal life, we can鈥檛 even have that, that鈥檚 really depressing for everybody here.鈥

    Refugee families at the hotel Nelofar are confined to live under restrictive rules, dictated by an organization called Polycultural, which is contracted out by the federal government.

    Volunteers and refugees describe five adults being confined to one small room for months, and not being allowed to eat meals within their rooms.

    An advocate told CTV National News that volunteers have a nickname for the hotel: The Ghost Hotel.

    鈥淚t鈥檚 a hotel that houses refugees that most people don鈥檛 know about,鈥 Mona Elshayal said, adding that even when they talk to officials about refugees, 鈥渢hey don鈥檛 seem to mention that hotel.鈥

    Elshaya said that refugee families had been given specific restrictions, such as that they couldn鈥檛 use facilities such as the gym, the swimming pool, or even drink the coffee in the lobby.

    鈥淭hey sent a paper with rules just for them,鈥 she said. 鈥淪o other guests are allowed to use these facilities, are allowed to gather, and they have been told that they鈥檙e not.鈥

    They have to ask for permission even to bring a piece of bread up to their room, Elshayal said.

    鈥淚ts like segregation, really,鈥 she said. 鈥淗ow is this happening in Canada?鈥

    And it鈥檚 happening in plain sight, minutes from Pearson International Airport, where they landed so many months ago.

    鈥淲ith everything that鈥檚 going on back home and everything that we have been through, leaving our home [鈥 and coming here and not being able to have a home here, has been the worst experience ever,鈥 Nelofar said.

    Abdul Basir Talash is at his wit's end.

    Eight months ago, his family arrived in Canada 鈥 all but one daughter, a victim of the Taliban. Two years ago, the same day that Rezman Basir celebrated her high school graduation, she and her siblings were attacked.

    Her brother and sister survived, but she didn't.

    In Kabul, Talash worked as director of a medical laboratory, and applied to come to Canada long before the Taliban took over.

    This is not the life they thought they were coming to: stuck in the same hotel since October, waiting each day for word on their paperwork from the Canadian government.

    鈥淎s a human, I have a right to know 鈥 why isn鈥檛 my case proceeding and why are my children not going to school?鈥 he asked.

    CTV National News requested an interview with Immigration Minister Sean Fraser multiple times 鈥 but were declined.

    In an email, CTV National News asked Fraser why it has taken so long to approve these families鈥 paperwork. They sent a 540 word statement which didn't answer the question.

    鈥淚鈥檓 an optimistic person,鈥 Nelofar said. 鈥淚 cannot be positive anymore, I don鈥檛 see any light.鈥

    Her family wrote Prime Minister Justin Trudeau a letter back in the winter, but they say they鈥檝e yet to receive an answer. 

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