Industry committee convening special meeting on Friday to discuss Rogers outage
The House of Commons Industry and Technology committee will hold a special meeting on Friday to discuss undertaking a study on the Rogers outage.
The emergency summer hearing is the result of , , and NDP MPs all writing to the committee鈥檚 chair asking for a meeting to address the network failure last Friday, which impacted millions of households and businesses alike.
Rogers says the 鈥渘etwork system failure鈥 was triggered by a maintenance update to the core network, which caused routers to malfunction.
While the company confirmed on Saturday most of its system was restored to the vast majority of customers, some are still reporting problems.
Liberal MP and committee member Nathaniel Erskine-Smith he and four other Liberal MPs signed, calling for an urgent meeting 鈥渟o that Canadians can get vital answers to the many timely questions raised a result of these services outages.鈥
Erskine-Smith said that in his view, it鈥檚 important for members to hear from Rogers to understand how the outage happened and how to prevent it from happening again.
鈥淲e鈥檝e worked well together across party lines before and we can do the same here,鈥 he said.
At the afternoon meeting, the potential of taking up a full study of the issue, including deliberating over who they鈥檇 like to call to testify, as well as what the scope and timeline would be for this inquiry given it would be taking place while the House of Commons is on a summer hiatus.
The committee will need to adopt a motion in order to hold further hearings. If a deeper study is agreed upon, any meeting with witnesses would likely have to take place beginning the week of July 25 because of a pre-arranged critical maintenance shutdown that House administration has said is scheduled to last until July 22.
Industry minister Francois-Philippe Champagne met with the CEO of Rogers and the heads of other telecommunications service providers on Monday to discuss the issue.
During the meeting, he tasked the group with developing a formal agreement to pool resources, guarantee emergency roaming, and come up with a communications plan to better inform Canadians during crises.
He also said the Canadian Radio-television and Telecommunications Commission (CRTC) would be investigating the outage.
Ian Scott, chairperson and CEO of the CRTC said in a statement Tuesday that he鈥檚 ordered Rogers to provide a 鈥渄etailed account鈥 as to why and how this event happened.
鈥淓vents of this magnitude paralysing portions of our country鈥檚 economy and jeopardizing the safety of Canadians are simply unacceptable. Once we are satisfied with Rogers鈥 response to our questions, we will determine what additional measures need to be taken,鈥 the statement reads.
The company has until July 22 to provide its responses.
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