Â鶹ӰÊÓ Healthcare Clinic workforce members are committed to quality, honesty and integrity in our handling of billing and coding activities within the healthcare clinics. We are committed to operate within the laws, rules, regulations, and policies set by the federal and state governments, insurance programs and Medicare/Medicaid carriers, fiscal intermediaries, and others.
Each clinic will be responsible to inform patients and workforce members of their rights with regard to the billing and coding grievance policy. A grievance must be received in written form. If a billing or coding grievance comes to the clinic and can’t be resolved at the clinic level, the clinic must notify the Compliance Officer within 3 business days, documenting the date the grievance was received, the written grievance, a brief statement of the facts alleged, and any documentation that applies to the disputed item(s). Â鶹ӰÊÓ Healthcare Clinics will commit to maintain a direct channel of communication and mediation between compliance officer, individual patients, patient’s representative, or advocate to resolve any concerns in a positive and timely manner.
Policy last updated in April 2024.
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