In April 2023, George Fox was gearing up for the adventure of a lifetime: a three-year cruise taking him around the world. The departure was set for Life at Sea鈥檚 inaugural cruise, slated to leave Istanbul on November 1.
There was just one problem: His bank refused to wire his payment.
鈥淚 told them I needed to make a foreign transaction wire, and I had to tell them what it was for,鈥 says Fox.
鈥淢y bank told me they didn鈥檛 want to do it. They said, 鈥業t鈥檚 too risky.鈥 I couldn鈥檛 believe it.
鈥淚 said it was my money, but they said, 鈥業t鈥檚 coming from our bank.鈥 They were acting on my behalf.鈥
In the end, they agreed. Fox鈥檚 bank asked him to research Miray Cruises, the Turkey-based company that was launching the Life at Sea project after 30-odd years of cruising around the Mediterranean.
鈥淚t took a week or two 鈥 I had to find out the names of the owners and do a lot of research, but they finally acquiesced,鈥 he says.
Today, Fox is one of more than 100 would-be passengers waiting for a refund from Miray, which cancelled the cruise just two weeks before its delayed departure date. In all, he says he paid $70,000 of the $230,000 total fee for three years in an external cabin.
Others say they spent more. One would-be passenger CNN spoke with says they are more than $300,000 down.
When cancelling, Life at Sea vowed to refund passengers in full. Payments were to be made in three monthly tranches, with the first to be completed by December 22, according to company emails seen by CNN.
But now, after two of three payments should have arrived, passengers say that only a handful have seen any money, and no one has got what they were expecting. The company doesn鈥檛 deny problems with repayment, and it now says that customers will be reimbursed in full by February 15.
The majority, including Fox, have not even seen a dollar, passengers tell CNN.
The high hopes and eventual failure of the Life at Sea cruise reads a bit like a Greek tragedy.
Over the past 10 months, as it went from dream to nightmare, CNN has been in contact with around 20 would-be passengers. Some say they always feared the cruise would be cancelled, but they signed up anyway 鈥 the dream was too alluring. Some think it was a scam; others think the company simply couldn鈥檛 afford to buy the ship. Some hope they might see their money back. Others think it was as good as gone as soon as they spent it.
Hearing their stories, two months after the cruise was abruptly cancelled, sheds light on why so many booked 鈥 some even selling their homes and property to do so.
So what happened?
In March 2023, Miray launched its Life at Sea concept: 1,095 days sailing around the world in a floating apartment block. The idea of a long-term, round-the-world cruise wasn鈥檛 new, but Life at Sea鈥檚 relative affordability 鈥 fares started at $30,000 per person per year, including accommodation, food, drinks, laundry and even health care 鈥 made waves.
For many people, the idea of living in a small cabin is the stuff of nightmares. But for the passengers who鈥檇 signed up to fill 111 cabins of the Life at Sea vessel, it seemed perfect.
Some were experienced cruisers. Others, such as Meredith Shay, had never set foot on a ship.
Shay made headlines as the first person to sign up. A retired flight attendant, travel is in her blood, and cruising around the world sounded a lot more relaxing 鈥 and affordable 鈥 than flying. 鈥淭he concept of being in one room and not having to jump onto airplanes was very enticing,鈥 she says now.
Shay had already been thinking about long-term cruising when Life at Sea first launched. While Miray was by no means the first company to offer it, other options tend to be at least double the price. Several startups in the field had already delayed their launches or failed to acquire ships.
鈥淏ut then this one popped up 鈥 they were leaving quickly, doing it for just three years and the itinerary was close to perfect,鈥 says Florida-based Shay. 鈥淚 jumped on it.鈥 Within 12 hours of reading about Life at Sea, she鈥檇 booked a cabin.
She wasn鈥檛 the only one to move fast. Also in Florida, Jenny Phenix had been looking into the idea for several years.
鈥淲hen they described a residential cruise at a price I could actually afford, that was a no-brainer for me,鈥 she says. 鈥淢y entire working life, I was planning on traveling as much of the world as possible once I retired. It鈥檇 all depend on what I could afford, and I thought I鈥檇 be doing it in little chunks, as much as I could fit in before the end of my life. No other cruise was even close to affordable for me, so when I saw that, it was a game changer. I didn鈥檛 even hesitate for a second.鈥
As for Fox, once he paid his deposit, he decided not to share his plans with anyone.
鈥淚 guess I always had a feeling inside that it might not happen,鈥 he says. 鈥淚 never told anyone, because I didn鈥檛 want to make a big deal about it and then tell everyone it fell apart.鈥
To begin with, everything was plain sailing, but then the plans hit rougher waters.
As managing director of Life at Sea, Mikael Petterson had been overseeing sales. Petterson says the idea for Life at Sea was originally his, conjured up while working as a cruise start-up consultant.
鈥淚鈥檝e worked with some of our competitors, and they all shoot for the moon 鈥 million-dollar residences; it鈥檚 never affordable,鈥 he says.
His idea, he says, was to get a slightly older ship, with slightly smaller cabins, and make it 鈥渁ffordable for the everyday person.鈥 A shipbroker paired him up with Miray which, unlike other residential cruise start-ups, already had a boat: the MV Gemini, a 19,000-ton vessel built in 1992, with a capacity of 1,074 passengers. Petterson was hired to manage sales.
By the end of March 2023, just one month after sales opened, Petterson says his team had sold 285 out of 400 cabins. Miray disputes this, claiming that after Petterson鈥檚 departure, it found 鈥渁round 130 cabins鈥 booked, 30 of which later cancelled.
In April, says Petterson, they got bad news. On a visit to the MV Gemini, his team was told by engineers that the ship wasn鈥檛 up to scratch for the planned journey. Miray disputes this, although in a March email Ethem Bayramo臒lu, Miray鈥檚 then vice president of marine operations and ground services, called a proposed nonstop transatlantic crossing in the Gemini 鈥渧ery risky鈥 because of limited fuel capacity.
鈥淰edat said, 鈥極h, don鈥檛 worry about it. We鈥檙e going to get you a new ship,鈥 鈥 says Petterson, referring to Vedat Ugurlu, Miray鈥檚 owner.
Passengers knew nothing of the speedbump. As they pored over pictures of the MV Gemini, the Life at Sea team traveled to Germany to visit the Aura, a larger, 42-ton ship with a capacity of more than 1,200, that was soon to be retired by Carnival subsidiary AIDA Cruises. They decided to buy.
Petterson says that as a May 30, 2023, customer payment deadline approached, he still hadn鈥檛 received confirmation that a suitable ship had been acquired for the cruise 鈥 so without consulting Miray, he postponed the payment deadline by a month. When Miray objected, he resigned, along with much of his team, and told passengers the cruise was off.
In response, Kendra Holmes 鈥 who was promoted from vice president of strategy and business development to CEO 鈥 told passengers on Facebook that around half the founding team had left, but that Miray was determined to make the cruise go ahead.
Things turned nasty.
Petterson 鈥 who says his team was never paid commission for sales made 鈥 told clients the cruise was off and criticized Miray on social media. Miray promptly brought a defamation lawsuit against him, although the company dismissed it in December 2023 after the cruise had been cancelled. Petterson has now launched a rival project, Villa Vie Residences.
Meanwhile, a lawsuit against Life at Sea from four members of the original sales team demanding nearly $600,000 in damages is underway. Bayramo臒lu, now chief operating officer of Miray, calls it 鈥渞idiculous.鈥 He has shown CNN an invoice from Petterson, demanding $1.7 million in commission 鈥 what they鈥檇 be owed if everyone had paid in full 鈥 dated May 10, 2023, when only deposits had been taken.
鈥淗ow can we pay $1.7 million if we have collected only $500,000 as deposit?鈥 Bayramo臒lu asks.
The schism within the cruise team rattled some passengers. Miray offered full refunds to anyone who wanted to cancel. Sharon Lane took her money and ran. 鈥淭he risk was too great,鈥 she told CNN at the time. Looking back now, she鈥檚 relieved: 鈥淚 lost large sums of money twice in my life by trusting people to do what they promised. I did not want to risk a third financial disaster.鈥
But many stayed. 鈥淭here鈥檚 no trepidation at all,鈥 Shay told CNN at the time. 鈥淚鈥檓 over-the-moon excited to just drop out and drop into a new life.鈥
Others who stayed had reservations. 鈥淚 had to ask myself, 鈥業s it a scam?鈥 鈥 says Fox of the new team. 鈥淚 decided no, it can鈥檛 be.鈥 Holmes, the CEO, called him personally to go through plans. 鈥淎fter I talked to her, I was persuaded it was legit, even if I wasn鈥檛 convinced they鈥檇 succeed,鈥 he says. 鈥淚 told her, 鈥業f it鈥檚 a scam, you deserve to keep my money.鈥 鈥
With Petterson and his team gone, plans for the cruise continued apace. Miray promised passengers a bigger, better ship 鈥 the Aura. It said it would complete the purchase in late September 2023.
In early summer, diver Noel Hansen met for coffee with his old friend Kendra Holmes. Miray鈥檚 new CEO was also a qualified diving instructor who had previously worked for Hansen, who owns The Dive Place in Clermont, Florida.
鈥淲e鈥檝e known Kendra for years, and we were chatting in the store. It started out as a light conversation about 鈥榃ouldn鈥檛 it be fun to go diving around the world?鈥 鈥 he says.
鈥淚t progressed to the point where she came back and said, 鈥業 want to do a dive-round-the-world program, and I鈥檇 like you guys to do it.鈥 鈥
Hansen and his team got to work. 鈥淲e spent weeks going through the itinerary, setting up contacts for dive opportunities in the ports of call. Then, because we were going to be putting two staff members on the ship, we hired another instructor in September.鈥
No one outside Life at Sea and Miray knows exactly how many people signed up for the cruise. In July, Holmes suggested to CNN that around 200 cabins had been sold, with new bookings for the Aura evening out the cancellations from the Petterson split. Now, she estimates they had about 150.
When the cruise was cancelled in November, Bayramo臒lu told passengers that only 111 cabins were booked.
Some people had lucky escapes thanks to Miray鈥檚 own staff.
Bonnie Kelter, from New Jersey, had read about the cruise when it was first announced, but boarding it had seemed like pie-in-the-sky. Then, in August, her husband announced he wanted a divorce.
鈥淚 said, 鈥榃ell I don鈥檛 have grandchildren, I don鈥檛 have a husband 鈥 the anchor had been cut off my neck,鈥 鈥 she says. 鈥淢y ex was like, 鈥榊ou鈥檙e crazy.鈥 In my mind I was on the ship already.鈥 The staffing and medical care appealed to her as a newly single retiree, as did the community that the passengers were building on social media.
Kelter immediately put her house up for sale and called Life at Sea, asking if she could put down a third of the money they wanted 鈥 it was all she could afford until her house sold.
鈥淪he said she had to go to upper management, and I never heard back. When I read on CNN about the delays, I thought, 鈥榃ell, I won鈥檛 press her,鈥 鈥 she remembers. But she trusted Miray鈥檚 sales representative: 鈥淪he had a good answer for everything. If she was lying, she was really good.鈥
Kelter鈥檚 plan was to put down her deposit as soon as her house sale went through. Luckily for her, it sold on December 1, two weeks after the trip was cancelled. She didn鈥檛 lose money, but she no longer has a home.
She is now living in an extended-stay property, working out her next move.
Kelter wasn鈥檛 the only person to sell her house to go on the cruise.
鈥淚 liquidated everything I owned in preparation for that trip 鈥 I was in hook, line and sinker,鈥 says Rebecca Varner.
Varner had spent 30 years traveling the globe for the US Foreign Service, but 18 years earlier she had settled in Maine. She loved her community there, but reading about the cruise, she鈥檇 felt a pull.
Regular cruises, where you dip into port for a day, had never appealed to her, but a cruise where you spend around a week in each port, as Life at Sea was promising? 鈥淭his was going to take me to cultures I could explore,鈥 she says.
She put her house on the market in April, then sold her car and possessions that she鈥檇 collected from all over the world. In October, she moved in with her sister in Florida to await the departure.
Life at Sea had told passengers that it would officially buy AIDA鈥檚 Aura by late September 2023 and rechristen it as the MV Lara, with dry dock renovations starting soon after. But as the clock ticked into October, several passengers got worried: the company had stopped responding to messages.
Holmes told CNN on October 6 that the sale would close the following week. She said the cruise was 鈥渘ot delayed鈥 and that whispers that the sale had not completed were 鈥渕erely a rumor.鈥 She added that passengers were 鈥渘ot concerned.鈥
In fact, Holmes says now, she flew to Germany in late September to complete the purchase of the Aura, and boarded the ship with her team, as well as crew that Miray had hired.
But while she was in a meeting onboard with Carnival to sign for the ship, she got a call from Miray owner Ugurlu.
鈥淗e basically told me, 鈥楾he money didn鈥檛 come through. We鈥檙e working on it. We need another week.鈥 So then I had to tell Carnival, 鈥榃e didn鈥檛 get the money.鈥 It was the most humiliating position I鈥檝e ever been put in in my entire life.
She says the ship was sold to another company as Miray looked, unsuccessfully, for other investors.
Miray then set its sights on buying Aura鈥檚 sister ship, the AIDAvita, which was also on sale. That way, they could reuse the customized interiors they鈥檇 had made for Aura. But without investment, it was impossible.
Passengers knew nothing of this but realized there was a problem when Miray went silent.
Speaking anonymously at the time, Phenix warned, 鈥淚鈥檓 completely homeless and jobless come November 1.鈥 Her fears came true. Ahead of the cruise, she closed her two companies and rented out her condo. She says she couldn鈥檛 now afford the mortgage even if she evicted her tenant, which she wouldn鈥檛 do.
Her fellow would-be passenger George Fox says: 鈥淚 started to doubt whether it was going to happen. It didn鈥檛 seem like they were anywhere near getting enough people.鈥 He decided not to send his next payment. 鈥淚 was already out $70,000,鈥 he says. 鈥淚 was still hoping it would happen, but I had a gut feeling.鈥
He wasn鈥檛 the only one.
Noel Hansen had lined up a vendor to supply diving equipment to the ship, but they needed a month鈥檚 lead time. 鈥淲hen the communications stopped dropping to the residents, that鈥檚 when we went, 鈥榃ait a minute.鈥 鈥 He told the vendor to hold fast.
Throughout October, more and more passengers spoke with CNN about their fears that the cruise might not happen. The company was adamant that it would.
On October 24, Miray鈥檚 PR spokesperson told CNN that the departure date had been moved to November 30. On November 13, with still no ship on the horizon, the same PR rep said that Holmes had resigned as CEO. Holmes appeared to confirm the news via text to CNN.
Yet four days later it was Holmes who would tell passengers that the cruise was off. At the time, she told CNN that she had resigned, but that her relationship with Miray was 鈥渃omplicated.鈥 CNN broke the news that the cruise was cancelled on November 24.
鈥淚t was the same as when my parents said they were getting divorced,鈥 says Fox. 鈥淚 was like, well, doh! I knew it was coming.鈥
Passengers had boxed up their possessions into 鈥減ods鈥 to be loaded onto the ship. The pods were in a Miami warehouse. After waiting in vain for Miray to return their belongings, Varner and another passenger, Lorna Bolduc, paid for delivery themselves.
Bolduc was watching the fallout from Florida where she was renting. She says she paid around $200,000 for an external cabin 鈥 upfront, in full, to take advantage of an early bird discount.
鈥淚 wasn鈥檛 embarrassed it was cancelled,鈥 she says. 鈥淲hat鈥檚 embarrassing is that people ask, 鈥楢re you getting your money back and I said 鈥榊eah, it鈥檚 coming end of December.鈥 Then in January they asked, 鈥楧id you get your first instalment?鈥 鈥
Because although Miray vowed to refund all passengers in three monthly tranches, starting in December, few have received any money so far, according to passengers, one of whom is missing $325,000.
Miray鈥檚 Bayramo臒lu now promises that all passengers will be refunded in full by February 15, the original date for the completion of the reimbursements, in either one or two transactions. He says they will also repay expenses incurred including travel to Europe and the rerouting of passenger pods.
He blames the repayment issues on passengers disputing the transactions through their banks.
鈥淭he banks have frozen our funds to secure the payback and will refund the money by itself,鈥 he says. 鈥淥ur bank here wants to make sure that all chargebacks are paid in full. We now have an agreement with the banks and the refunds will be made very soon.鈥
Meanwhile, the passengers are in limbo. Some are traveling together: Bolduc and Varner have 鈥渄ropped off the map鈥 to Costa Rica for three months, and Phenix is renting on the beach in Ecuador along with two other passengers.
Phenix is one of the 78 disillusioned passengers who signed a letter to the US attorney of Southern Florida asking him to investigate fraud claims on January 16.
鈥淚 don鈥檛 believe it started out to be anything fraudulent, but I absolutely believe when they realized the Gemini wouldn鈥檛 be able to make the trip and then started giving us a lot of incorrect information or withholding important information 鈥 at that point it became fraud,鈥 she says. Bayramo臒lu says the company 鈥減rotests鈥 the accusation 鈥渂ecause we will pay everything back. Miray Cruises is for real and spent more than 33 years in the cruise industry.鈥
He added: 鈥淣ow, we are concentrated on making the refunds, to declare the new vessel for 2024 Life at Sea departure and to continue our Aegean Islands operations with Gemini.鈥
Miray has offered the would-be passengers a free Mediterranean cruise this summer, and it has promised to actually launch a Life at Sea cruise in November.
Bolduc and Varner, who are feeling sanguine, would consider it 鈥渋f it were to take place 鈥 but I don鈥檛 think it will after this,鈥 says Varner, who鈥檚 waiting until spring to decide what to do next.
George Fox, whose bank had flagged his initial payment, doesn鈥檛 think it was a scam.
鈥淚t just fell apart. And the man with the money will either make good or he won鈥檛, simple as that.鈥
Hansen, the dive shop owner, has a similar theory.
鈥淚 don鈥檛 think there was an outright intention to defraud or mislead, I personally think they just weren鈥檛 sure how to handle it and it was getting out of control,鈥 he says. 鈥淚 think it was a spiraling staircase going down to the depths of hell. Once the spiral started it kept on going.鈥
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A Calgary family on a trip to Chinook Centre experienced the lows and highs last week, when a stuffie went missing.
An estimated 8,000 volunteers mobilized across the city Saturday as the Calgary Food Bank went door-to-door collecting food and funds.
A potential move to LeBreton Flats for the Ottawa Senators is still years away, but questions and concerns are already being raised about what to do with the Canadian Tire Centre.
The Taste of Wellington 2024 wraps up Saturday in Ottawa.
A body has been found in the vicinity where a woman went missing on the Ottawa River near Pembroke, Ont. while kayaking Tuesday night, according to the Ontario Provincial Police (OPP).
Montrealers can get used to taking a stroll on several car-free streets during the summer in the years to come thanks to a new commitment from the city.
Three men were injured after trying to subdue a man armed with a knife during afternoon prayers at a Montreal-area mosque Friday afternoon.
Unusual flippered feet are making their way into the Saint Lawrence River this weekend. Led by underwater explorer and filmmaker Nathalie Lasselin, volunteer divers are combing the riverbed near Beauharnois in Mont茅r茅gie to remove hundreds of tires that have been polluting the aquatic environment for decades.
The Edmonton Police Service is looking for a person of interest in connection with a suspicious fire that destroyed a multi-unit building and damaged several townhomes earlier this week.
Tattoos are becoming more common in today's society and, as a result, appear to be more acceptable in the workplace than they used to be.
Two people have been charged after a daylight shooting in Red Deer earlier this week.
Halifax Regional Police warned the public of a series of high-value thefts targeting retail stores Friday.
Pictou County District RCMP is investigating a fatal crash that occurred in Thorburn, N.S., Saturday.
A proposal for additional parking to accommodate upgrades at the Irving Pulp & Paper Mill in Saint John, N.B., would add an estimated 500 parking spots at Wolastoq Park.
The search for a missing six-year-old boy in Shamattawa is continuing Friday as RCMP hope recent tips can help lead to a happy conclusion.
A herd of dogs paid visit to patients and residents at Riverview Health Centre during an annual event that lifts spirits and wags tails.
While slang may come and go, experts say the phenomenon behind them, which constantly churns out brand-new bon mots, is as old as language itself.
Fire officials are investigating after a fire completely destroyed the community fridge in the Cathedral neighborhood.
The last two months after losing her daughter Bella have been extremely difficult for Kyla Thomson.
Regina police arrested three youths in connection to a bear mace incident at a Regina high school on Friday.
The Cambridge Professional Fire Fighters鈥 Association held their annual Muscular Dystrophy Boot Drive on Saturday.
Protests were held in front of Kitchener City Hall on Friday, both for and against LGBTQ2S+ inclusive education and queer rights in schools.
Police said the pedestrian, a 52-year-old man, was taken to an out-of-region hospital with life-threatening injuries and the driver of the vehicle failed to remain at the scene.
The 75-year-old building, formerly the Waskesiu Chamber of Commerce building, was relocated to the Parks Canada compound on the edge of the townsite.
Saskatchewan RCMP major crimes unit is investigating after a man鈥檚 body was found on Sweetgrass First Nation.
Heading into Friday's game against the Calgary Stampeders, quarterback Trevor Harris said he and his Saskatchewan Roughriders were "ready to rock."
Ontario鈥檚 police watchdog is investigating after an Ontario Provincial Police officer discharged his firearm at a 36-year-old man in near Moonbeam, Ont., on Friday night.
For some young people, a popular method for getting a quick high is by misusing laughing gas 鈥 and lately, that鈥檚 in the form of nitrous oxide from products sold by the company Galaxy Gas.
An Ontario woman is among the dozens of people who have come forward to allege that they were sexually abused by London-based businessman Mohamed Al Fayed, the former chairman and owner of Harrods.
A motorcyclist has died following a serious collision that took place in London鈥檚 south end on Friday afternoon.
The London Police Service (LPS) is currently investigating a suspicious death in the east end.
The St. Thomas police is asking the public for help locating a missing man.
The Barrie Skateboard Association (BSA) hosted a unique competition at the City's Skate Park on Saturday to celebrate its 25th anniversary, which showcased the park's importance and the growth of skateboarding in the region.
A man is facing numerous drug trafficking charges after Dufferin OPP seized a large assortment of drugs and weapons in Orangeville earlier this week.
One person is in hospital after an e-bike crash in Orillia on Thursday.
The Amherstburg Freedom Museum is celebrating a year of festivities in anticipation of its 50th anniversary in 2025.
The St. Clair College golf teams were successful at the Niagara Knights Invitational tournament on Friday.
A LaSalle high school is celebrating its emerald anniversary this weekend, with everyone who has ever walked its halls invited to return.
A man who was found dead behind a curling rink in Nanaimo, B.C., earlier this month was the victim of a homicide, police confirmed.
A sea lion swam free after a rescue team disentangled it near Vancouver Island earlier this week.
A six-year-old girl who was reported missing in northern B.C. earlier this week remains unaccounted for, and "significant resources from across the province" have joined in the search, police said Saturday.
A pair of runaway pigs are in the custody of an animal sanctuary in the Okanagan after evading police and volunteers for hours earlier this week.
The Red Bridge, a historic landmark in Kamloops, B.C., was completely destroyed by fire early Thursday morning.
Animal protection officers in British Columbia have rescued three pit bulls 鈥 including one that gave birth to 10 puppies 鈥 from a rat-infested home in Kelowna.
Despite the heavy rain, plenty of muscle turned up for United Way鈥檚 annual Pull the Bus fundraiser in Lethbridge Friday.
Lethbridge County has rescinded its fire restriction as a result of the recent cool, wet weathr.
The Lethbridge Hurricanes kicked off the 2024-25 season on a winning note Friday night, defeating the Edmonton Oil Kings 3-1 in a game played at VisitLethbridge.com Arena.
Following an outbreak of COVID-19 on its continuing care floor and just ahead of the flu season, St. Joseph鈥檚 General Hospital in Elliot Lake has opted to re-introduce a universal masking policy until further notice.
A 26-year-old driver from Surrey, B.C., has been charged with three counts of criminal negligence causing death and bodily harm in a crash that killed two youths in northern Ontario last year.
Ontario Provincial Police say three suspects from southern Ontario have been charged and drugs worth $300,000 have been seized following a traffic stop Sept. 16.
Newfoundland and Labrador's chief medical officer is monitoring the rise of whooping cough infections across the province as cases of the highly contagious disease continue to grow across Canada.
A 16-year-old biennial event aimed at fostering business in the country's eastern Arctic and northern regions has been cancelled indefinitely as a dispute unfolds between Inuit in Canada and a Labrador group claiming to share their heritage.
Jim Lester鈥檚 farm hopped on the cow-cuddling trend in early August, and his time slots have been pretty well sold out ever since.
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